Thursday, May 27, 2010

Having recently asked a question about why my insurance has gone up and getting a patronising response I thought I would paste it up on the internet.

From Zephyrist to Swiftcover customer service:

Can someone please explain to me why my monthly insurance premium has risen by 34% this year.

I now have a years driving under my belt which must mean I am a safer driver and I haven't had any accidents this year. Yes, I did claim for a new windscreen which was damaged by the poor condition of the roads (pot holes) but that is not a fault of my driving and although I accept I wont get a no claims bonus this year I don't think I should be charged the equivalent of 3 new windscreens in higher premium charges.

Patronising answer from lack of customer service:

Dear Mr Caunt,

Thank you for your e-mail.

The reason for price increases is that the average cost of claims is increasing. This affects all UK car insurance companies.

These are some of the causes:

? Injury claims compensation is increasing.
? Increasing medical costs.
? Fewer cars are repairable.
? Parts are more expensive.

I hope this answers your query.

Commentary from Zephyrist

I haven't bothered replying, I don't see much point.

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