Worton Organic Garden Cafe - an unfriendly welcome

It is not often I write about poor customer service that I receive because in the majority of cases I am fairly easy going. However, at the weekend I took a trip out with my partner in the local area and was so appalling treated that I feel obliged to put pen to paper as it were.

We live in a fairly rural area and being rather green minded I was looking for a local farm shop. I found Worton Organic garden on the internet which had even been recommended by a national newspaper. Why not, I thought, it even had a cafe where we could find a spot of lunch.

So off we went, Worton does have a lovely organic garden and a nice farm shop mainly focusing on what is grown in the garden with a few other oxfordshire bits and pieces. So far so good, we started looking forward to some lunch. Even better it was seafood special weekend with a lovely set menu and we both fancied the lemon sole.

Luckily we managed to find a table and after a while when nobody came we went into the cafe and someone said they would be out shortly. Five minutes later a worker from the garden wandered by and apologised for the delay but someone would be out shortly, she couldn't take our order because she didn't work in the cafe and didn't want to mess up carefully laid plans.

Fair enough, nobody minds a bit of waiting for some good food. After all it was a nice day and we were enjoying the sunshine.

Finally a lady comes over to take our order, her first question is "did we book?", I apologised and said we didn't know we had to, any chance you could fit us in. She asked us whether we had spoken to anyone in the cafe. I answered "No". Off she trots to the kitchen and is back two minutes later. "Sorry, we cant serve you any food, we are really busy". She then went on to say that they served restaurant quality food without the restaurant prices. Plus she explained we are recommended by word of mouth and mainly locals come here and being a special weekend they were fully booked.

Fair enough didn't book , will know for next time. I had checked the website which did not say anything about booking or it being a special weekend. Plus it really does not look the sort of place you need to book.

At this point I was expecting to have a drink and cake order taken. Sadly, no that was it, having said she wouldn't serve us food, it was apparently time to leave.

I was left wondering whether we were just not her type, perhaps not local enough for her. Either way I have not been treated so badly in a long time. Given that you can only get to this place by car and we were not even offered a drink to say I was annoyed is an understatement. I am still fuming 4 days later as I write this.

Of course the food may be very good and it is a lovely place but based on the welcome we had on our first visit we will not be going back. Shame as I would have liked to buy some of the home grown vegetables, I really liked the look of the garlic.

So congratulations Worton Organic Garden Cafe, your poor customer service has lost you some business and I will happily never recommend you to my friends.